Business Case 3
TRIMEK is a Spanish SME manufacturer and vendor of 3D measurement equipment. During the last years, TRIMEK has opened a gap in the Spanish dimensional measurement cluster. TRIMEK designs and assembles four different types of Measurement Machines (Bridge Type Systems, Arm Type Systems, Gantry Systems, and Vulkan Systems) that can be adapted to specific requirements. Apart from CMMs, TRIMEK provides the following services to their customers:
- Measurement Services at TRIMEK facilities or customers;
- Updating of CMMs;
- Calibration and Tuning Services;
- Transfer of Machinery;
- Technical Assistance;
- Consultancy.
From Quality, Costs, and Schedule point of view, TRIMEK's objectives consist mainly in the following:
- Decrease reaction time between customer request and maintenance execution
- Decrease time to identify breakdown problem
- Reduce number of misidentifications and time to repair
- Reduce maintenance efforts (optimising resources management)
- Avoid non-added value services (tele-maintenance services)
Focusing on human operators, TRIMEK's key objectives can be summarised as follows:
- Continuously improving HO support in their maintenance tasks.
- Increasing knowledge/experience exchange among HO's.
- Avoiding non-added value tasks.
With these objectives in mind, the overall strategic objective is to provide more efficient maintenance and metrological services to their customers as well as to optimise the usage of resources and efforts. This requires structured information and documentation channels enabling HO to have an optimal access to "relevant" knowledge and documentation as well as real-time support from other technicians.
Therefore TRIMEK analysed its overall maintenance process, serving for the identification of potential maintenance service improvements as well as AmI features, promising both human centric interaction as well as facilitating the realisation of an integrated knowledge structure.
Basically, the AmI features should address the TRIMEK necessity of having in real-time, all relevant information anytime, anywhere, and considering three channels of communication: HO-HO, HO-Machine, and Machine-Machine communication.
The envisaged AmI system with its different AmI features shall enable to eliminate identified weak points and specifically support the concerned human operators in the execution of their tasks in the business process.